What is the definition of warranty date ?

The warranty date is calculated from the date of receipt/pickup/installation.

What supporting documents are required to use maintenance services during the warranty period?

To use maintenance services within the warranty period, customers must present the official invoice issued by the dealer in Hong Kong or Macau for inspection. If valid documents cannot be produced, service attendance fees and maintenance fees will be charged.If the customer loses the official invoice/purchase receipt for the product, please contact the relevant dealer number to request a replacement official invoice/purchase receipt.When using maintenance services during the warranty period, if the customer fails to present the warranty record card and the official invoice issued by the Hong Kong or Macau dealer to the technician for inspection, the customer must pay the required maintenance fees.

Maintenance registration ?

Customers can go to the following website to register the product for maintenance :

https://www.hk-water.com/hk/product/service/maintenance-registration.html

Residential installation charges ?

The basic installation fee for a home is $ 450 , including drilling costs. Individual products or monthly fee plans may be exempted. Please refer to the relevant plans or products for details.

Commercial installation ?

The basic commercial installation fee is $450 , including drilling costs. Individual products or monthly fee plans may be exempted. Please refer to the relevant plans or products for details.

Is there any charge for drilling?

The charge for drilling holes in the countertop is $350 . For concrete countertops or countertops with a depth of 3 inches or more, the charge is $450 each . (The drilling fee includes a set of leakage interruption systems to protect the customer's property). If the customer does not need us to perform drilling work during installation, the customer does not need to pay the drilling fee.

Reinstallation fee/relocation fee ?

The basic cost for reinstallation is $450 , including drilling costs. The moving cost is $800 ( the waiters will dismantle and install them one by one)

Bring your own repair service

If you cannot find a solution in the product usage inquiry, you can bring the relevant product to our service center for repair. You can refer to the following address and service hours: Address: Room C, 19/F, Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong Office hours : Monday to Friday 9:30 am to 6:00 pm, Saturday 9:30 am to 1:00 noon, closed on Sundays and public holidays.

If the customer is unable to handle it in person, he or she can ask a third party or a transportation company to deliver it to our service center for repair. However, the customer needs to provide the following information and return it together with the relevant product.

Customer name: Customer contact number: Product failure problem: Purchase date: Purchase channel:

Door-to-door maintenance service fee schedule

The cost of on-site inspection and maintenance services is $ 450 . Customers can make an appointment on the website by themselves . Our account executive will call you to confirm after receiving it. If the technician needs to replace parts after the inspection, there will be an additional charge. If the customer does not choose to replace the parts in the end, the related maintenance service fees will not be refunded. If the relevant product is within the warranty period, we will waive the relevant fees. If after the on-site inspection, the technician finds that the problem is not caused by the product sold under warranty, we will need to charge relevant service fees.

Designated services/products:
Monthly plan customers
Electrolyzed water machine products
WHP-3000/3110 model water dispenser
Commercial model water dispenser
Water filtration equipment installed by technicians assigned by Hong Kong Clean Water

NEX X-Blue Download instructions

Download

How to replace/reset the filter element

Please refer to the following video:

Filter element replacement prompt indicator is too fast ?

The electrolyzed water machine is equipped with a water flow meter to calculate the usage of the filter element. The preset value is 3600 liters and the filter element needs to be replaced. The replacement indicator power consumption icon serves as a reminder. The filter element needs to be replaced only when the power level is blank and flashing.

Is the filter used too quickly?

1) Since electrolyzed water can be used for a variety of purposes, it is used more often than ordinary water filters, which may cause customers to feel that the filter element is used faster.

2) The electrolyzed water is discharged from the main pipe and the auxiliary pipe. Generally, when using electrolytic water, about 30-40% of the water is discharged from the auxiliary pipe, which gives the customer the illusion that the water consumption is not much.

3) The filter element is seriously blocked (perhaps the water tank in the building has been cleaned and dirt was blocked), which requires early replacement of the filter element.

4) If the inlet water pressure is too high, it will affect the calculation accuracy of the flow meter in the water machine. If the water pressure is found to be too high, a water pressure meter should be connected to adjust the water pressure.

5) It is possible that you forgot to reset the filter element last time you replaced it.

6) Adjust the water output carefully to avoid excessive water output affecting the operation of the flow meter.

Filter element usage is too slow ?

If the incoming water pressure is too low, it will affect the calculation accuracy of the flow meter in the water machine. Customers are advised to replace the filter element every 12 months. 2) Increase the water output to avoid low water output affecting the operation of the flow meter. The calculation accuracy of the flow meter will not affect the operation of the electrolyzed water machine, and customers can use it with peace of mind. Generally, we recommend replacing the filter element every 6 months for households with 4 people or more, and every 9 months for households with 4 people or less. Under any circumstances replace the filter element at least once every 12 months

Buy filter element

https://www.hk-water.com/hk/product/household-products/filter-supplies.html

Make an appointment for home repair

Please go to the following website to make a reservation : https://hkwsservice.simplybook.asia/v2/

NEX EN7P Download instructions

Download

How to replace/reset the filter element

Please refer to the following video :

Filter element replacement prompt indicator is too fast ?

The electrolyzed water machine is equipped with a water flow meter to calculate the usage of the filter element. The preset value is 3600 liters and the filter element needs to be replaced. The replacement indicator power consumption icon serves as a reminder. The filter element needs to be replaced only when the power level is blank and flashing.

Is the filter used too quickly?

1) Since electrolyzed water can be used for a variety of purposes, it is used more often than ordinary water filters, which may cause customers to feel that the filter element is used faster.

2) The electrolyzed water is discharged from the main pipe and the auxiliary pipe. Generally, when using electrolytic water, about 30-40% of the water is drained away from the auxiliary pipe, giving the customer the illusion that the water consumption is not much.

3) The filter element is seriously blocked (perhaps the water tank in the building has been cleaned and dirt was blocked), which requires early replacement of the filter element.

4) If the incoming water pressure is too high, it will affect the calculation accuracy of the flow meter in the water machine. If the water pressure is found to be too high, a water pressure meter should be connected to adjust the water pressure.

5) It is possible that you forgot to reset the filter element last time you replaced it.

6) Adjust the water output carefully to avoid excessive water output affecting the operation of the flow meter.

Filter element usage is too slow ?

If the incoming water pressure is too low, it will affect the calculation accuracy of the flow meter in the water machine. Customers are advised to replace the filter element every 12 months. 2) Increase the water output to avoid low water output affecting the operation of the flow meter. The calculation accuracy of the flow meter will not affect the operation of the electrolyzed water machine. Customers can use it with peace of mind. Generally, we recommend replacing the filter element every 6 months for households with 4 people or more, and every 9 months for households with 4 people or less. Under any circumstances replace the filter element at least once every 12 months

Buy filter element

https://www.hk-water.com/hk/product/household-products/filter-supplies.html

Make an appointment for home repair

Please go to the following website to make a reservation: https://hkwsservice.simplybook.asia/v2/

NEX IO-400U Download instructions

Download

How to replace/reset the filter element

Please refer to the following video :

Filter element replacement prompt indicator is too fast ?

The electrolyzed water machine is equipped with a water flow meter to calculate the usage of the filter element. The preset value is 3600 liters and the filter element needs to be replaced. The replacement indicator power consumption icon serves as a reminder. The filter element needs to be replaced only when the power level is blank and flashing.

Is the filter used too quickly?

1) Since electrolyzed water can be used for a variety of purposes, it is used more often than ordinary water filters, which may cause customers to feel that the filter element is used faster.

2) The electrolyzed water is discharged from the main pipe and the auxiliary pipe. Generally, when using electrolytic water, about 30-40% of the water is discharged from the auxiliary pipe, which gives the customer the illusion that the water consumption is not much.

3) The filter element is seriously blocked (perhaps the water tank in the building has been cleaned and dirt was blocked), which requires early replacement of the filter element.

4) If the inlet water pressure is too high, it will affect the calculation accuracy of the flow meter in the water machine. If the water pressure is found to be too high, a water pressure meter should be connected to adjust the water pressure.

5) It is possible that you forgot to reset the filter element last time you replaced it.

6) Adjust the water output carefully to avoid excessive water output affecting the operation of the flow meter.

Filter element usage is too slow ?

If the incoming water pressure is too low, it will affect the calculation accuracy of the flow meter in the water machine. Customers are advised to replace the filter element every 12 months. 2) Increase the water output to avoid low water output affecting the operation of the flow meter. The calculation accuracy of the flow meter will not affect the operation of the electrolyzed water machine. Customers can use it with peace of mind. Generally, we recommend replacing the filter element every 6 months for households with 4 people or more, and every 9 months for households with 4 people or less. Under any circumstances replace the filter element at least once every 12 months

Buy filter element

https://www.hk-water.com/hk/product/household-products/filter-supplies.html

Make an appointment for home repair

Please go to the following website to make a reservation : https://hkwsservice.simplybook.asia/v2/

NEX IO400U-7P Download instructions

Download

How to replace/reset the filter element

Please refer to the following video :

Problem with filter element replacement prompt indicator ?

The electrolyzed water machine is equipped with a water flow meter to calculate the usage of the filter element. The preset value is 3600 liters and the filter element needs to be replaced. The replacement indicator power consumption icon serves as a reminder. The filter element needs to be replaced only when the power level is blank and flashing.

Is the filter used too quickly?

1) Since electrolyzed water can be used for a variety of purposes, it is used more often than ordinary water filters, which may cause customers to feel that the filter element is used faster.

2) The electrolyzed water is discharged from the main pipe and the auxiliary pipe. Generally, when using electrolytic water, about 30-40% of the water is drained away from the auxiliary pipe, giving the customer the illusion that the water consumption is not much.

3) The filter element is seriously blocked (perhaps the water tank in the building has been cleaned and dirt was blocked), which requires early replacement of the filter element.

4) If the incoming water pressure is too high, it will affect the calculation accuracy of the flow meter in the water machine. If the water pressure is found to be too high, a water pressure meter should be connected to adjust the water pressure.

5) It is possible that you forgot to reset the filter element last time you replaced it.

6) Adjust the water output carefully to avoid excessive water output affecting the operation of the flow meter.

Filter element usage is too slow ?

If the incoming water pressure is too low, it will affect the calculation accuracy of the flow meter in the water machine. Customers are advised to replace the filter element every 12 months. 2) Increase the water output to avoid low water output affecting the operation of the flow meter. The calculation accuracy of the flow meter will not affect the operation of the electrolyzed water machine. Customers can use it with peace of mind. Generally, we recommend replacing the filter element every 6 months for households with 4 people or more, and every 9 months for households with 4 people or less. Under any circumstances replace the filter element at least once every 12 months

Buy filter element

https://www.hk-water.com/hk/product/household-products/filter-supplies.html

Make an appointment for home repair

Please go to the following website to make a reservation : https://hkwsservice.simplybook.asia/v2/

NEX SM9P Download instructions

Download

How to replace/reset the filter element

Please refer to the following video :

Problem with filter element replacement prompt indicator ?

The SM9P electrolyzed water machine is equipped with a water flow meter to calculate the usage of the filter element. The preset value is 4000 liters and the filter element needs to be replaced. The replacement indication is digitally displayed as a reminder. The filter element needs to be replaced only when the number displays 0000 and continues to flash.

Is the filter used too quickly?

1) Since electrolyzed water can be used for a variety of purposes, it is used more often than ordinary water filters, which may cause customers to feel that the filter element is used faster.

2) The electrolyzed water is discharged from the main pipe and the auxiliary pipe. Generally, when using electrolytic water, about 30-40% of the water is drained away from the auxiliary pipe, giving the customer the illusion that the water consumption is not much.

3) The filter element is seriously blocked (perhaps the water tank in the building has been cleaned and dirt was blocked), which requires early replacement of the filter element.

4) If the incoming water pressure is too high, it will affect the calculation accuracy of the flow meter in the water machine. If the water pressure is found to be too high, a water pressure meter should be connected to adjust the water pressure.

5) It is possible that you forgot to reset the filter element last time you replaced it.

6) Adjust the water output carefully to avoid excessive water output affecting the operation of the flow meter.

Filter usage too low?

If the incoming water pressure is too low, it will affect the calculation accuracy of the flow meter in the water machine. Customers are advised to replace the filter element every 12 months. *The calculation accuracy of the flow meter will not affect the operation of the electrolyzed water machine. Customers can use it with peace of mind. Generally, we recommend replacing the filter element every 6 months for families with 4 people or more, and every 9 months for families with 4 people or less. , in any case replace the filter element at least once every 12 months.

Buy filter element

https://www.hk-water.com/hk/product/household-products/filter-supplies.html

Make an appointment for home repair

Please go to the following website to make a reservation : https://hkwsservice.simplybook.asia/v2/

Product manual download

Please go to the following website to download the product manual : https://www.hk-water.com/hk/nexi3-user-manual

DTC query

Hot water temperature error

The outlet water temperature will have an error of +-10 degrees due to changes in external temperature and tap water temperature. If you need to use water with a more accurate temperature , you can start the water machine and discard the first 50-100ml of water before use. The temperature will be more accurate . Indeed.

cleaning method

Generally, we recommend that newly purchased water machines can be cleaned in the following ways. You can use white vinegar to clean the NEX-I3 instant hot water machine:

1) 1 part white vinegar to 7 parts water

2) Dispense 300ML of room temperature water and wait for 15 minutes

3) Discharge 300ML of water at 100 degrees and wait for 15 minutes

4) Finally, increase the water volume to MAX100 degrees until there is no water, then replace it with ordinary water and rinse it clean.

Bring your own product repair details

If you cannot find a solution in the product usage inquiry, you can bring the relevant product to our service center for repair. You can refer to the following address and service hours: Address: Room C, 19/F, Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong Office hours : Monday to Friday 9:30 am to 6:00 pm Saturday 9:30 am to 1:00 noon Closed on Sundays and public holidays If the customer is unable to handle it in person, he or she can ask a third party or a transportation company to deliver it to our service center for repair. However, the customer needs to provide the following information and return it together with the relevant product. Customer name: Customer contact number: Product failure problem: Purchase date: Purchase channel:

Product manual download

Please go to the following website to download the product manual : https://www.hk-water.com/hk/nexi6usermanual

DTC query

E1 - The water outlet temperature sensor cannot detect the water temperature. Solution - Turn off the power and wait for 15 minutes before using it again. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

E2 - Water shortage/Water tank sensor cannot test the amount of water Solution - 1) Check whether the water tank has been placed 2) Whether the white round sensor in the water tank is placed correctly 3) Take out the sensor, rinse it with clean water and put it back . If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

E3 - Solution to water pump failure - Turn off the power and wait for 15 minutes before using it again. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

E4 - Heating wire short circuit or overheating solution - turn off the power and wait for 15 minutes before using it again. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

E5 - Freezing solution - Turn off the power and wait for 15 minutes before using again at room temperature. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

H1 - Solution to water inlet sensor failure - Turn off the power and wait for 15 minutes before using it again. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

H2 - Unstable Voltage Solution - Turn off the power and use another outlet and then use it again. (Note that this product cannot share sockets with other electrical appliances) If the problem cannot be solved, please destroy the product and take it to the service center for inspection and repair.

H3 - Solution to heating wire overheating - Turn off the power and wait for 15 minutes before using it again. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

H4 - Solution to heating wire overheating - Turn off the power and wait for 15 minutes before using it again. If the problem cannot be solved, please take the self-destructed product to the service center for inspection and repair.

Hot water temperature error

The outlet water temperature will have an error of +-10 degrees due to changes in external temperature and tap water temperature. If you need to use water with a more accurate temperature, you can start the water machine and discard the first 50-100ml of water before use. The temperature will be more accurate. Indeed.

cleaning method

Generally, we recommend that newly purchased water machines can be cleaned in the following ways. The ratio of white vinegar to water is 1:7 1) Add white vinegar and water to the water tank until it is about 2/3 full 2) Press 25 degrees to discharge 300ML of water, and wait for 15 minutes after the water is discharged 3) Press 100 degrees to discharge 300ML of water, and wait for 15 minutes after the water is discharged 4) Reopen the water in the water tank and use 100 degrees to drain it until there is no water. 5) Replace the white vinegar in the water tank with clean water. 6) Use clean water to drain and clean the residual white vinegar. 7) Cleaning is complete.

Bring your own product repair details

If you cannot find a solution in the product usage inquiry, you can bring the relevant product to our service center for repair. You can refer to the following address and service hours: Address: Room C, 19/F, Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong Office hours : Monday to Friday 9:30 am to 6:00 pm Saturday 9:30 am to 1:00 noon Closed on Sundays and public holidays If the customer is unable to handle it in person, he or she can ask a third party or a transportation company to deliver it to our service center for repair. However, the customer needs to provide the following information and return it together with the relevant product. Customer name: Customer contact number: Product failure problem: Purchase date: Purchase channel:

Download instructions

Download

How to replace/reset the filter element

No. 1 :

No. 2 :

No hot water/hot water light flashing

When the hot water heater or power supply is turned off, the water heater will enter the protection mechanism. At this time, reset steps are required:

1) Press the hot water boiler once, and the water button will display 2 red lights.

2) Press the 2-bar red light to release water.

3) When about 2 liters are produced, the water will automatically stop. Then the hot water has been restarted and can now be used normally.

Restore key sound/mute

Reset steps after replacing filter element

Make an appointment for home repair

Please go to the following website to make a reservation : https://hkwsservice.simplybook.asia/v2/

AS-MIST Download instructions

Download

Other models

How to replace the filter element

1) Twist the shower head 2) Remove the old filter element 3) Insert the new filter element upward according to the direction of the water flow shown by the arrow 4) Reinstall the shower head and twist it firmly

Slow water discharge/inconsistent direction of water discharge column

1) Check whether the filter in the shower head is dirty and clean or replace it

2) Brush the water outlet piece (the water outlet of the water outlet piece is very small, dirt may block the water outlet)

The water has no fragrance

1) Check whether the filter element is installed correctly (the direction of the arrow is the water outlet direction, which should point to the shower head) 2) Use a millimeter coin to twist the shower screw head counterclockwise to allow more water to flow into the aromatherapy diffuser (please do not Twisting more than one turn will affect the life of the aromatherapy gel)

Purchase and replace accessories

Please go to the following website to purchase : https://www.hk-water.com/hk/aroma-sense-shower-accessories.html

Download instructions

Download

ProductQ&A

order parts

Please go to the following website to purchase: https://www.hk-water.com/hk/ruhens-hclo.html

Buy 99% refined salt

Please go to the following website to purchase : https://www.hk-water.com/hk/ruhens-salt.html

Download instructions

Please refer to the following link : https://www.hk-water.com/hk/nexone-user-manual

Instructions

Please refer to the following video :

Order CO2

Please go to the following website to order: https://www.hk-water.com/hk/product/household-products/co2-soda-water-maker.html

CO2 dosage question

One bottle of NEX CO2 contains 425g, which can make approximately 60 liters of soda water. However, the amount of gas used will vary depending on the user's usage habits. For example, the time and number of each press will directly affect gas emissions. Therefore, the relevant figures are only for reference. We ensure that the weight of each NEX CO2 is not less than 425g before leaving the factory.

Download instructions

Download

Instant hot tea making function tutorial

Please refer to the following video :

How to replace/reset the filter element

Please refer to the following video :

+ NEX THE FRAME 3330

+ NEX THE PLAY WHP4000