Shipping Specification and Shipping Fees

If your purchase amount is HK$499 or more, our company will provide free delivery service.

If your purchase amount is less than HK$499, the company will charge HK$35 for each delivery service from Hong Kong and Macau to the region.

To arrange delivery, you must provide delivery information and contact information to arrange delivery.

All delivery services are limited to Hong Kong and Macau, excluding restricted areas.

 

 

Local Residential, Commercial, Macau and Remote Area Delivery

Hong Kong Island, Kowloon, New Territories and Outlying Islands: Lantau Area (Tung Chung / Discovery Bay / Chek Lap Kok / Hong Kong Disneyland / Ma Wan)

Macau, Hong Kong Island business district, Kowloon business district, New Territories business district and outlying islands (Mui Wo / Pui O / Cheung Sha / Tong Fuk / Shek Pik / Ngong Ping / Tai O / Cheung Chau / Lamma Island)

Orders in the above regions are delivered by SF Express (Hong Kong)

Delivery time

Delivery during business hours from Monday to Saturday, no delivery service on Sunday

Local Residential, Commercial and Remote Areas

If the order is confirmed before 16:00 from Monday to Friday, it will generally be shipped within the same day, and will be delivered to customers in Hong Kong within 1-2 working days from the date of delivery.

If the order is confirmed after 16:00 from Monday to Friday, it will generally be shipped out within the next working day, and will be delivered to customers in Hong Kong within 1-2 working days from the date of shipment.

If the order is confirmed on Saturday to Sunday or a public holiday, it will generally be shipped out within the next working day, and will be delivered to customers in Hong Kong within 1-2 working days from the date of shipment.

No delivery time selection.

Macau Region

If the order is confirmed before 16:00 from Monday to Friday, it will generally be shipped out within the same day. From the date of shipment, it will be delivered to customers in Macau (non-remote areas) within 3 working days.

If the order is confirmed after 16:00 from Monday to Friday, it will generally be shipped out within the next working day, and will be delivered to customers in Macau (non-remote areas) within 3 working days from the date of shipment.

If the order is confirmed on Saturday to Sunday or a public holiday, it will generally be shipped out within the next working day, and will be delivered to customers in Macau (non-remote areas) within 3 working days from the date of shipment.

No delivery time selection.

The price of this website has been settled in Hong Kong dollars, and the exchange rate of MOP to Hong Kong dollars is 0.955857 (the exchange rate will be adjusted frequently with the market price)

Signing notice

 

1. 1.When placing an order, please provide the recipient's receipt address and contact number, and check the ID card when signing.
2. 2.When you receive the goods, please inspect the goods on the spot, check whether the outer packaging is intact, the type and quantity of the goods are consistent with the order, and confirm the amount information in the shopping receipt. Before signing the receipt, the customer cannot open the box for inspection. The courier will leave after the customer signs for the receipt and cannot wait for the start-up trial.
3. 3.If the recipient fails to sign in person, he can entrust someone else to sign for it.
4. 4.After signing, if the product has quality problems, such as functional failure. Please contact our customer service center at info@hk-water.com immediately.
5. 5.From now on, pending orders that cannot be delivered due to insufficient information will be held by the shipper until the shipper contacts the company. We will notify users by email, please reply to the email or contact customer service. We will arrange to return to the warehouse and refund for orders that have not been answered within 5 days.

 

Pick up in store

Self Pickup Instructions

You can choose SF smart locker or SF store self-pickup service according to your needs.

Reminder

1. 1.In order to ensure the timely delivery of the goods, please input valid contact information and address information accurately and in detail when filling in the form.
2. 2.After the goods are delivered to the store, the staff will contact you with a text message as soon as possible to inform you of the pickup store address and pickup time limit. If the phone provided by the customer is a fixed-line phone, the customer service will call the customer to notify the pickup on the day the express arrives at the store.
3. 3.When customers pick up the package at the store, they need to pick up the package with their ID card, courier tracking number and phone number, but don’t need to show the text message.
4. 4.Under normal circumstances, the period for self-collection is five days (including the day of arrival). For orders that are overdue for 5 days and cannot be picked up at the store, we will arrange to return to the warehouse and refund.
5. 5.If the delivery staff replies that no one has received the goods or cannot contact you, and cannot deliver your goods to you, our customer service staff will send you an email to explain, please contact our customers as soon as possible after receiving this email Service staff contact.